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Q1. Describe the problems of the walk-in clinic for which the new triage system was created to tackle? To what extent had the triage system solved these problems? Was it successful? Ans1. The problems faced by UHS that the triage system was designed to handle were: * The average waiting times that a patient experienced at the walk-in clinic. It took about 8-9 minutes for medical records to be retrieved, 5 minutes for them to be checked and about another 9 minutes for them to receive some sort of treatment. So, on an average it took 23 minutes of waiting between sign-in and treatment. For patients who wanted to see a specific doctor the time was almost 40 minutes. * There was a large amount of dissatisfaction amongst patients, mainly due to 2 reasons - the waiting time as stated above and a complicated lengthy procedure. The patient had to go through waiting and...

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