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The Scottish Ambulance Service.
Member rating: No Rating | Words: | Submitted: Mon Jun 19 2006
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The Scottish Ambulance Service Objective of the Assignment The objective of this assignment is to analyze the emergency ambulance service in Scotland, using process mapping techniques and measure quality for the ambulance services and to review literature about quality What is a process? The technical definition of a process is that it is a set of activities that converts inputs into outputs which meet agreed customer requirements. Figure 1 (Audit Scotland May 2000). Hammer suggests that even though processes are central to their businesses, most managers are unaware of them, never think about them, never measure them and never consider improving them What is a process maps? A process map breaks a process down into a level of detail that makes it easier to see how each step is performed, and how works are organized. Maps clarify roles and contributions, help in identifying opportunities and helps in measuring performance (source: The Basics of process...
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