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Balanced Scorecard as a Performance Measurement Tool in Hospitals.
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| Submitted: Wed Mar 10 2004
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Balanced Scorecard as a Performance Measurement Tool in Hospitals The Balanced Scorecard (BSc) is a corporate strategic control tool that has been developed by Robert S. KAPLAN et David P. NORTON in the early nineties. It is based on measures of performance used by various multinationals. This tool underlines the key factors for success of an organisation based on "perspectives". For each perspective ,key factors for success are identified and followed up through the regular measurement of indicators. The BSc was initially developed for commercial companies and proposed four perspectives: financial perspective, customers'perspective, internal business perspective, innovation and learning perspective. The definition of these four perspectives and the identification of the key factors result from the following logical process: to reach the shareholders'financial objectives, it is imperative to consolidate one's position on the market while meeting the customers' needs, which requires the definition and the development of efficient internal processes. To guarantee...
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