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Needs Assessment for Quality Improvement Paper
Member rating: No Rating | Words: 1388 | Submitted: Sat Apr 19 2008
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Needs Assessment for Quality Improvement Paper Eliezer Hernández Bonet University of Phoenix MGT/449 Professor Ana Viader Ortiz June 25, 2007 Introduction The fallowing paper we will select a process within Banco Bilbao Vizcaya Argentaria (BBVA, Spanish acronym) organization that may need improvement. We also, will address the following deliverables: a) a description of the chosen process; b) an as-is flow chart of the process to be analyzed; c) describe the relationship of the process to the organization's strategic plan; d) identify the internal and external customers that are currently impacted by the process that would benefit from the process improvement; e) identify the most appropriate Quality Management tool that can be used to collect and present data on the process improvement changes f) utilize your selected quality tool to analyze your process and identify process improvement opportunities; g) estimate the level of improvement that could be realized and the value of implementing this process improvement; and...
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