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This report is an analysis of the processes involved in the underwriting operations at the Fruitvale branch of Manzana Insurance and attempts to identify the reasons for the inefficient performance
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MANZANA INSURANCE - The Fruitvale Branch A Case Analysis Arjun Dev 0211083 Ashish Goel 0211185 Basumathary Anthony 0211086 Govind Agarwal 0211095 Manish Pansari 0211105 Sridhar Narasimhan 0211136 This report is an analysis of the processes involved in the underwriting operations at the Fruitvale branch of Manzana Insurance and attempts to identify the reasons for the inefficient performance and to suggest measures to improve the overall performance of the operations at the branch. Objectives:> To minimize the turnaround time> To reduce the loss rate and the late rate for RERUNs> To ensure an efficient staff allocation scheme> To identify the reason(s) for the large Turn Around Times (TATs)> To ensure a competitive TAT with respect to the time proposed by Golden Gate WORK FLOW DIAGRAM: The calculation of TAT is done with the 95% SCT. Considering the large standard deviations for times for each process, the SCT is much larger than the mean and this gives a skewed picture of the...
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