TOTAL QUALITY MANAGEMENT SYSTEM
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INSTALLATION AND APPLICATION OF QUALITY MANAGEMENT SYSTEM IN A FOOD MANUFACTURER COMPANY In Partial Fulfillment of the Requirements for the Degree of Bachelor of Arts in Business Administration//International Finance MAY 2004 TABLE OF CONTENTS ABSTRACT 1. CONCEPT OF QUALITY 1.1 WHAT IS QUALITY 1.2 IMPORTANCE OF FOOD QUALITY 2 TOTAL QUALITY MANAGEMENT o DEFINITION OF TOTAL QUALITY MANAGEMENT o APPLICATION OF TOTAL QUALITY MANAGEMENT o TOOLS OF TOTAL QUALITY MANAGEMENT o PRINCIPLES OF TOTAL QUALITY MANAGEMENT 3 METHODOLOGY o WHAT IS ISO 9000 o ADVANTAGES OF ISO 9000 o DISADVANTAGES OF ISO 9000 o ISO 9000 IN FOOD INDUSTRY o IMPLEMENTATION OF ISO 9000 4 FINDINGS 5 CONCLUSION 6 REFERENCE ABSTRACT This paper's aim is to state importance of total quality management and how the total quality management can be installed and applied successfully. Firstly, I mentioned description of the quality and how important the quality concept is. Next, I explained the total quality management, and its principles and tools briefly. After let you detailed about total quality management, I selected ISO...

