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At the end of our audit of service in “U Szwejka” Restaurant we would like to write some general thoughts about it.We strongly believe that the idea of this business – starting up a restaurant that has some relations to Jaroslaw Hasek’s famous book
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Service Audit in Restaurant Operational Management Warsaw, 27th April 2006 Part A From the Customers perspective: - Expectations: o That it is somehow connected to the Jaroslaw Hasek's famous book "The adventures of good soldier Szwejk" that is old Czech's pub with visible elements from places and time of the book and movie o Perhaps some war or weapons related elements o National cuisine in 19th century Czech, Hungary and Galicia style o National dresses o Friendly atmosphere o To have simple but full meal o Beer garden style in big mugs o Beherovka drinks o Barracks styling o Young and middle age people o Kind of exclusive o Prices can be high because of location o High quality service and meals - Processes: o Entering and receiving greetings at the door o Undressing o Guidance to the table o Menu analysis o Ordering o Waiting for the meal o Eating o Using the toilet o Paying o Dressing o Leaving - Types of customers: o In general people over 20 years old o Students (meetings, talks, entertainment, food and beer...
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