Discrimination in relation to goods, facilities and services.
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Discrimination in relation to goods, facilities and services Part III of the DDA gives disabled people important rights of access to everyday services that others take for granted. Duties under Part III are coming into force in three stages. 1. Treating a disabled person less favourably because they are disabled has been unlawful since December 1996. Since 2 Dec 1996 * It has been illegal for service providers or employers to treat disabled people less favourably. * A reasonable adjustment must be made. 2. Since October 1999, service providers have had to consider making reasonable adjustments to the way they deliver their services so that disabled people can use them. Service providers have been required to take reasonable steps to: * Change policies, procedures or practices to provide a service to a person who is disabled; or * Provide auxiliary aids to enable service provision; or * Provide services by other means 3. The final stage of...

