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Contents Page Title Page Numbers Contents pages 1-2 Executive Summary 3 Preface 4 Acknowledgements 5 Chapter 1 - Research Proposal 6-7 1.1 Aims and Objectives 6 1.2 Parameters 6 1.3 Methodology 6-7 1.3.1 Primary Data 6 1.3.1.1 Questionnaire 6-7 1.3.2 Secondary Data 7 Chapter 2 - Research Plan 8-10 2.1 Action Plan 8-9 2.2 Justification 9-10 2.2.1 Title 9 2.2.2 Questionnaire 9-10 2.2.2.1 Questions I Chose 9 2.2.2.2 Open and Close Questions 9 2.2.2.3 Sampling 10 2.2.3 Secondary Data 10 Chapter 3 - Secondary Data Results 11-17 3.1 What was Predicted 11 3.2 Consumer Doubts 11-12 3.2.1 What is being done about Consumer Doubts? 12 3.3 Internet in 2003 12-13 3.4 2005 - Bad Year for the High Street Travel Agents 14-15 3.4.1 Thomson 14 3.4.2 Travelcare 14-15 3.5 Not all Bad News for Travel Agents in 2005 15 3.6 Online Survey Results 2006 15-17 3.6.1 Different to 1998 15 3.6.2 Researching 16 3.6.3 Types of Holiday 16 3.6.4 Choosing a Potential Holiday 16 3.6.5 Who Books on the Internet? 16-17 Chapter 4 - Primary Data Results 18-28 4.1 How Last Holiday was Booked? 18 4.2 How many People...

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