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Examine several websites based on the knowledge we already have and that which we will obtain from textbooks.  

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Process Technology Group Assignment Operations Management 1, C12OP3 Summer Term 2003 Word Count:- 1970 approx Tuesday 13th May 2003 INTRODUCTION This essay will attempt to meet the criteria set out by the assignment. It has been split into six sections, namely, 1) Introduction. 2)A section comparing an airline and a travel agency website. 3)A section explaining the advantages to a customer ordering airline tickets online verses through their local travel agent. 4)A section explaining the underlying process technology issues. 5)A conclusion and 6)A self-assessment. To do this we will examine several websites and examine them based on the knowledge we already have and that which we will obtain from textbooks. Buying airline tickets over the internet is a business-to-consumer (B2C) e-service. Because a business is selling directly to a consumer over the internet. An online travel agency's website has many advantages over an airline site. The online travel agency's can search through many different...

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