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TASK 4 (P4):- Describe key features of after sales service to be expected from a high street FMCG retailer. In this task I will need to describe the six key features of after sales service and then I would need to describe how these features are handled in Phone 4 U store- usually through their policies and give examples of how handled in Phone 4 U. The six features of after sales service are:- 1. Information and advice, 2. Preparation for return, 3. Dealing with complaints, 4. Request for repair/ parts, 5. Guarantee, 6. Dealing with dissatisfied customers. Information and Advice:- If some one buys a mobile phone from Phone 4 U and the need advice or information on that product due to the policies of Phone 4 U they have to provide accurate and easy information and advice. If the product is faulty the staff needs to explain clearly how to repair the phone. If the customer wants to...

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