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South Bank University London School of Computing, Information Systems & Mathematics MSc Information Systems Management Decision Support System Title: Group Report (referred course work) Lecturer: Ddembe William Team Members: Chu Chien Liao, Bader Al-fughom, Neeraj Bjssessur ID Number: 2251258 26th August 2003 Contents Introduction/what is e-commerce................................................... 3 What e-Commerce can deliver......................................................3 Who is interested in e-Commerce...................................................4 Internet and e-Commerce.............................................................4 Problems facing e-commerce managers (three case study).....................5 Lack of website designers (1)........................................................5 Handling customer queries............................................................5 Weak website quality................................................................ 5 Delivery delay ........................................................................5 Poor business image..................................................................6 Financial crises ........................................................................6 Method of Approach.....................................................................6 Intelligent phase........................................................................6 Design phase............................................................................7 Choice phase............................................................................7 Implementation phase..................................................................7 Reality....................................................................................7 Project plan...............................................................................8 Resources................................................................................8 What is to be achieved? ................................................................8 Risk management........................................................................9 Decision-making process................................................................9 Setting managerial objectives.........................................................9 Searching for alternatives...............................................................9 Comparing and evaluating alternatives................................................10 The act of choice/ Implementing the decision.......................................10 Follow-up and control...................................................................10 The process and issues perceived by the team....................................... 10 Task Allocation........................................................................... 11 Description of work done on each task.................................................11 Plan for the report.........................................................................11 Build STELLA Model....................................................................11 Problem Perceived..........................................................................12 Test The...

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