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Quality Assurance And T.Q.M. Date Submitted-: 8th April 2002. All answers supplied are with reference to the question sheet supplied. Question 1 What is Quality? Discuss and explain why an inexpensive, mass produced item can still qualify as a "quality" product. Answer 1 Quality was, up till recently, defined as -: * Quality consists of those product features which meet the needs of customers and thereby provide product satisfaction. * Quality consists of freedom from deficiencies. These have now been redefined in the new ISO 9000/2000 standard. It now states that quality is "The degree to which a set of inherent characteristics fulfils requirements". However, many people regard, mistakenly, quality to be a subjective matter based upon what they, as individuals, think a product should be. For example if a person bought a Biro and expected it to last forever by being able to refill it and then found that they could not perform this function then they might say...

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