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What determines quality within an organisation? Describe and comment on the usefulness of the 7 quality tools available to management - What is quality?
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What determines quality within an organisation? Describe and comment on the usefulness of the 7 quality tools available to management What is quality? A motor vehicle such as Rolls-Royce is widely acknowledged by consumers as being a product of pure quality, therefore people are prepared to pay the high asking price of such a vehicle, but luxury products does not necessarily equate to quality. Walnut dashboards and white kid leather seats are not a lot of good if the engine fails when the weather begins to get bad. Alternatively, you can get relatively cheap goods that can be of a high quality. Take machine copying paper for example. This you can purchase for very little initial outlay and yet this smooth, white paper which is less then 0.01 inches thick copies without showing the print on the reverse. Quality implies fitness for use, alternatively quality means conformance to requirements. So both the...
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