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Some of the tools of Total Quality Management (TQM) to assess the situation at Jose's are the three main principles of TQM: customer safisfaction, employee involvement, and continuous improvement. TQM is a quality management program and a way of managing the business with an eye to continuous improvement of products and processes. It is an approach that motivates, supports, and enables quality management in all activities of the organization, focusing on the needs and expectations of internal and external customers. Jose's restaurant must have quality, which is determined by the customer. It must be the foundation of everything that Jose's restaurant does.Thus quality of a product or a service is the customers perception of the degree to which the product or service meets his or her expectations. It is a process that recognizes the need to determine the customers' requirements and uses that knowledge to drive the entire organization to...

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