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2.0 SWOT Analysis 2.1 Strengths 2.1.1 Manufacturing Thorntons Plc conducted their key manufacturing and selling activities in house. The ability to monitor the process of the boxed chocolate selection provides them with greater control over the manufacturing process. This has enabled them to protect the recipe of their core products. In addition, years of manufacturing in the chocolate industry has also helped to develop their manufacturing expertise. Review has also shown that Thorntons was the only possible manufacturer for 70% of its product lines. This will give them competitive advantage over other chocolate producers. 2.1.2 Quality The use of quality ingredients assured the quality of the boxed chocolate selection. It has enabled them to differentiate themselves from other chocolate producers. The company owned retail outlets provided a good quality of service by providing personalized messages on icing during special occasions. Thorntons chocolate's freshness is a distinctive feature of their product. Using more cocoa butter...

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