Coursework.Info - Inspiration in an Instant

On the left is an image preview of every page of this document, and below are the first 150 words with formatting removed:

The competitive dimensions of quality performance in the automotive supply industry This paper examines the competitive dimensions of quality for first tier suppliers in the automotive industry. A theoretically relevant set of quality variables is identified from the literature. The results of a factor analysis show that quality is a two dimensional construct in the automotive supply industry. The core dimensions of quality are: product quality, which is primarily focused on design superiority and performance of the physical product; and service quality, which comprises both pre- and post-sale service. The study reveals that both product quality and service quality are related to overall firm performance, regardless of whether asset based, investment based, or market based measures are used. Article type: Theoretical with Application in Practice, Survey. Keywords: Manufacturing Strategy, Motor Industry, Quality, Surveys, Suppliers. Content Indicators: Research Implications** Practice Implications** Originality** Readability** International Journal of Operations & Production Management Volume 20 Number 3 2000 pp. 386-403 Copyright...

Get instant access

• Instant, unlimited access to our documents in full
• Swap your work for free access, or pay £4.99
• To see the full version of this document and 150,159 others