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Teletron, Inc.: Using Information Technology to Transform a Company Executive Summary Teletron, Inc. was incorporated in 1990 to assist the US companies in reducing their telecommunication expenditures by identifying inefficiencies and errors in their phone bills. In 1992 the company started its operation and was spending from 10 to 50 thousand dollars monthly on telecommunications services. The company proposed their clients an offer to let Teletron audit their last 12 months telecommunications invoices and get 50% of the savings in case some errors were found and corrected. Besides, if Teleron gave the client some advice of suggestion which helped the client to save money, they also would get some share of the nest 12 months share. Central problems The company was achieving a compounded revenue growth of more that 200% 1992 to 1998. However, in any organization setting, change is inevitable due to both external and...

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