Electronic Business and ICT for Competitive Advantage.
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Electronic Business and ICT for Competitive Advantage Introduction The idea that information can be used to give an organisation an advantage over its competitors is according to the Porter's generic strategy: differentiation, cost leadership and focus, the utilisation of information technology can give the organisation on the terms of: reducing the cost, such as the new process with lower cost, improving quality relative to costs, reducing distribution costs and after-sales cost, and the linkages in the value chain; differentiating from the other competitors make the organisation improve product quality, packaging, distribution and after-sales service; more focusing on the low cost and quality (David Wainwright, 2003). Information within an organisation may be seen the 'superset' which information system and technology are used to support. To some degree, gaining the competitive advantage depends on the use of information system, herein the researcher refers to E business and ICT. In the case study, the researcher...

