Logged out
Access All our Essays in an Instant
Swap your work for FREE access, or pay £4.99 for instant access
EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT AS A STRATEGY FOR CUSTOMERS SATISFACTION IN FINANCIAL SECTOR
Member rating:
(1 vote)
| Words:
| Submitted: Tue Jun 20 2006
Page Preview
On the left is an image preview of every page of this document, and below are the first 150 words with formatting removed:
PROJECT PROPOSAL TOPIC: "EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT AS A STRATEGY FOR CUSTOMERS SATISFACTION IN FINANCIAL SECTOR". { A CASE STUDY OF FIRST BANK OF NIGERIA PLC} GENERAL DESCRIPTION OF THE AREA OF STUDY Introduction The TQM philosophy of management is customer-oriented. All members of a total quality management (control) organization strive to systematically manage the improvement of the organization through the ongoing participation of all employees in problem solving efforts across functional and hierarchical boundaries. TQM incorporates the concepts of product quality, process control, quality assurance, and quality improvement. Consequently, it is the control of all transformation processes of an organization to better satisfy customer needs in the most economical way. Total quality management is based on internal or self-control, which is embedded in each unit of the work system (technology and people). Pushing problem solving and decision-making down in the organization allows people who do the work to both measure and take corrective action...
Get instant access
- Instant, unlimited access to our documents in full
- Swap your work for free access, or pay £4.99
- To see the full version of this document and 150,112 others
