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http://www.ca.com The company that manages eBusiness Operations Management Paulo Colaço-Dias Executive MBA 22 February 2003 Company Confidential Contents Executive Summary 3 Computer Associates: Introduction and Background 4 Section 1. An analysis of type of operations carried out and operating processes chosen by Computer Associates. 5 Section 2. An identification and evaluation of the major strengths and weaknesses of the Operations Function in Computer Associates. 7 Section 3. An analysis of the extent to which the operations function supports the broader Business Strategy of the organisation. 9 Section 4. Recommendations for improving the operations function, whilst leaving the broader business policy unchanged. 10 References 12 Computer Associates Operations Management Executive Summary: It should come as no surprise that software companies in today's world need to excel in innovation and customer focusing in order to achieve competitive advantage. The software industry is highly competitive and in constant change. Software companies need to effectively learn how to change and adapt to the new challenges and to the different markets moved by rapid technologic...

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