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Case 2 - OTISLINE
Member rating: No Rating | Words: | Submitted: Wed Sep 22 2004
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Jerad Ries CIS-427 Case 2 - OTISLINE Otis is the world's largest manufacturer of elevators and escalators, moving walks and other horizontal transportation systems. For architects and contractors, developers and homeowners, Otis is the world's leading people mover. (otis.com, 2004) In 1853, Elisha Graves Otis introduced the world's first safety elevator in Yonkers, New York - changing the shape of the modern world. From that point forward, buildings could rise beyond the limitations of stairs. Cities could have skylines. Otis' website proclaims, "With every new product and service, Otis is moving our industry, our company and our customers forward." (otis.com, 2004) Otis strives to satisfy customers and employees by providing elevators and escalators that are superior to competitors', are delivered complete to the job sites on time, are installed and turned over on time and maintained by Otis with zero callback for the life of the building. (otis.com, 2004) Service is the first concern at Otis....
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