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OPERATIONS MANAGEMENT ANALYSIS ON INTERNET SERVICE Table of contents 1. Statement of Purpose 2. Introduction. 3. Business model. 4. Advantages and disadvantages of Argos Online service 5. Product and process dimension 6. Design and delivery 7. Position in the electronic service product-process matrix. 8. The Front office 9. Role of the customer in the service delivery process. 10. Analysis and Evaluation Statement of Purpose Why Argos? While discussing to choose a web site we unanimously decided on argos.co.uk since it has a very broad spectrum of products. Argos has been into online retailing for nearly a decade and has a very strong customer base. Their delivery system is known to be fast, reliable and secure. As an award winning website, Argos has established a very strong, trusted brand for customer choice and convenience. Company's Portrait Argos was launched in 1973 when the first 17 stores opened simultaneously on July 21st. Since then the company has become one of the most powerful forces in British retailing with...

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