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1. World Class Organisation 1.1. Introduction Any organisation wanting to be world class in the near future needs action, visionary and purposeful leadership allied to trustworthy, value-adding employees. The world-class organisation of the future must focus on developing its people and the environment in which they work. The concept of the 'learning organisation', which strives continually to develop its people and processes will be an accepted philosophy of all competitive organisations in the future. The next step is for organisations to develop not only their current employees, but also the next generation of employees, through improvements in general social and environmental conditions. Total quality management (TQM), business process reengineering (BPR) and other schemes to improve productivity may not be a source of competitive advantage in the future, but a minimum entry standard to compete in the global market. These currently fashionable tools and techniques will not provide the essential elements for the...

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