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This paper is trying to explore the essence of TQM and its significance to the organisations' excellence, specifically center on the ISO9000:2000 standard and EFQM excellence model, it is based on the total literature point.
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Organisation Excellence Author Keywords TQM, ISO 9000, EFQM, customer satisfaction, leadership, excellence. Abstract This paper is trying to explore the essence of TQM and its significance to the organisations' excellence, specifically center on the ISO9000:2000 standard and EFQM excellence model, it is based on the total literature point. In this paper, the researcher will try to draw the conclusion that how the ISO 9000:2000 achieve the organisation excellence, it is on the basis of the ISO9000:2000, EFQM and the comparison between them, specifically, the main topic will focus on the customer satisfaction, leadership or continuous improvement, also the influence across the other principles in ISO 9000:2000. Introduction At present situation, the organisation gradually realises that the importance of the continuous improvement and focusing on customer, the concept of TQM is becoming widely accepted by the organisation in different size. TQM means a philosophy, which emphasis the customer focus, continuous improvement, team working, quality leadership; to the...
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