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The CEO of Standard General Insurance has asked for a structured report in relation to the creation of a management training course to teach 15 new administration departments' team leaders
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1.0 Terms of Reference The CEO of Standard General Insurance has asked for a structured report in relation to the creation of a management training course to teach 15 new administration departments' team leaders, who have problems dealing with their staff for reasons including lateness, being rude to customers, poor quality work and low productivity. The report is due on 1st April, and is aiming to address the following areas: a) Why the training course is necessary and important; b) Details of the course; c) Training course methods; d) Suggestions for assessing course effectiveness. 2.0 Procedure These methods of investigation were used to find the information: * Reference to academic texts * Reference to web sites from the Internet * Reference to online journals 3.0 Findings 3.1 Company's situation overview The company is experiencing several difficulties with a number of its staff including lateness, rudeness to customers, poor quality work and low productivity and is therefore seeking to have 15 team leaders...
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