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People in general are naturally wary of change. Resistance to change can take many forms and it is often difficult to pinpoint the exact reasons for the resistance. Most people feel threatened and confused by the challenge of change. Emotions such as uncertainty, frustration or fear are common reactions. It is understandable therefore that people often adopt a defensive and negative attitude, and demonstrate resistance to change. Mullins (1996) Buchanan & Huczynski (1997) point out that change can be resisted because it can be threatening and involves confrontation with the unknown and loss of the familiar. Change presents those involved with new situations, new problems and challenges, and with ambiguity and uncertainty. Many people find change, or the thought of change, painful and frustrating. Fincham & Rhodes (1999) indicate that change can be extremely difficult to get going in organisations, and that in practice, overcoming the barriers to effective change,...

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