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Prepare a briefing for an organization which summarizes the requirements of ISO 9000:2000. Explain the extra requirements of ISO 9004:2000 and summarize the benefits and problems of accrediting to the 'higher' standard of ISO 9004:2000.
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TBS 950 - QUALITY IN MANAGEMENT INTAKE A - 2004 Report 1 Prepare a briefing for an organization which summarizes the requirements of ISO 9000:2000. Explain the extra requirements of ISO 9004:2000 and summarize the benefits and problems of accrediting to the 'higher' standard of ISO 9004:2000. To: Prof. Michael Hough By: Christina Samuel Student ID: 2532256 Date: 4th March 2004 COMPANY OVERVIEW Company ABC is a medium-sized health services provider in Dubai that has been operational for the last fifteen years. Its early years were focussed on delivering optical and dental care to upper middle income families but for the last ten years they have developed to offering medical care in fields ranging from dermatology to paediatrics. Following the Dubai government's move towards quality management in business organisations, the management team at Company ABC decided to implement ISO 9000 standards solely for the internal benefits they bring in increased effectiveness and efficiency of operations. Choosing this...
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