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Personality, People, Problems Kronos Case Study Analysis Summary of Issues Kronos, Inc has many advantages: it is a market leader, has a powerful CEO in Mark Ain, and has a team of high-powered executives. However, the devil is in the details: Kronos is internally competitive and divided, and struggles with ineffective project implementation. To counter this Ain hired a COO that could effectively regulate the work of the Vice Presidents and ensure that operations ran smoothly, freeing him to concentrate on overall strategy. The appointment of a COO (Garrett Lewis) ultimately failed. Kronos undertook the early steps of the Rational Decision-Making model1 - defining the company's problem and identifying decision criteria - by using a personality assessment tool (PI) to take stock of the situation. The assessment tool uncovered the fact that most managers had drive, ambition, and wanted to dominate. The few that didn't fit this description often found themselves marginalized...

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