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Operating management Introduction: Life would be much easier if the world would stand still, but of course it doesn't. As the world evolves, so must the disciplines whose mission includes helping managers deal with it. Operations Management is no exception. Operations Management is the function of managing the operating core of an organisation: the activities associated with creation, production, distribution and delivery of the organization's goods and services. (HAYES, R.) The operations function comprises a significant percentage of the employees and physical assets in most organizations. Operations managers are concerned with each step in providing a service or product. They determine what should go into an operating system such as equipment, labor, tools, facilities, materials, energy, and information and how these inputs can best be obtained and used to satisfy the requirements of the market place. Managers are also responsible for critical activities such as quality management and control, capacity planning,...

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