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Stuart Carlton Certificate in Management Studies Managing Self and Career in Social Services Index Summary Introduction According to Savage et al (1994,p.44), "One of the driving forces behind many of the reforms since 1979 has been a desire to both reduce the role of the state and to alter the managerial style of the residuum." Public sector organisations were deemed to be over bureaucratic and inherently inefficient and unresponsive to customer needs. There was a determined attempt to restructure the internal administrative and organisational cultures of the public sector by importing private sector management techniques and artificially creating competitive market mechanisms. In a speech to the Audit commission in 1989, John major stated that "the changes in our public services amount to nothing less that a revolution in progress (cited in Lawton and Rose, 1994, p150). While it may not mount to a revolution, the current shape of the public services has changed vividly to...

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