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Leadership styles and different communication styles.
Member rating: No Rating | Words: | Submitted: Mon Apr 22 2002
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Organizational Behaviors Lack of proper communication and feedback from leaders Prepared By Vinod Krishnan, ID # 90434 Western International University MGT 340/Organizational Behavior Instructor: GEORGE STRAGALAS III TABLE OF CONTENTS The Issue 1 Industry Context 1 Organization's Overview 4 Organization's Hierarchy Structure 5 Leadership Hierarchy Chart 6 American Express's current strategy in historical context 7 External Environment Assessment 8 Internal Environment Assessment 9 Strategy Evaluation 10 Recommendations 10 References 12 APPENDIX I 13 APPENDIX II 14 The Issue Different leaders have different leadership styles and different communication styles. The lengthy lateral hierarchy leadership structure of American Express makes it even more complicated for the employees to get proper communication and feedback from their top leaders. Decisions affecting the employees are taken at different hierarchy level and are not properly communicated to the affected employees. The lack of proper communication from the top leaders of the company and the individual departments to the employees of the company has been one of the reason for lesser job satisfaction and that in turn accounts for increased turnover and absenteeism and reduced productivity. An overview of American Express's...
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