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Brenda Chapman HR 650 November 4, 2003 A Good Leader Herb Kelleher is the CEO of Southwest Airlines and a great leader. He has the following qualities that are found in a good leader. He has a vision, charisma (makes you feel significant), positive, can-do attitude, listens to others, will sacrifice for others, looks to the good of the community, demonstrates strong moral values, inclusive in attitude, open-minded, thinks clearly and critically, knowledgeable of practical methods to achieve goals and strong-willed. His leadership qualities are recognized in the business world and according to Fortune magazine, he is the best CEO in America. Under Kelleher leadership, Southwest has become the most consistently profitable, productive, and cost-efficient carrier in the industry. It has also earned the Triple Crown award for best on -time performance, baggage handling, and customer satisfaction for four years. This can be attributed to the working environment. Kelleher believes that if you...

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