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Handling and resolving conflict is one of the greatest challenges for managers and leaders of modern organizations. Each organization must have an ongoing system to resolve conflict. Even though conflict resolution is still a relatively new field of study compared to other aspects of organizational theory, it is incumbent upon leaders to understand this topic. A great place to start this quest for knowledge is in the history of conflict resolution followed by an examination of the applicable principles, tenets, and framework. Furthermore, to illustrate the purpose and usefulness of a Conflict Resolution System, the authors will apply William Ury's theory of conflict resolution to an actual employee relations dispute. Again, a great place to start is with a discussion on the history of conflict resolution. History Conflict is a state of unresolved differences between two individuals, an individual and a group, or two or more groups. The differences...

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