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Cross-cultural management: A practical comparison of Spanish and English business culture
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Cross-cultural management: A practical comparison of Spanish and English business culture Natalie Roberson Bachelor of Arts Business in Europe 06/04/05 Contents List of Tables...............................................................................2 List of Graphs ...........................................................................2 List of diagrams............................................................................2 Acknowledgements........................................................................3 Executive Summary........................................................................4 Introduction.................................................................................5 1 Literature Survey........................................................................7 1.1 Geert Hofstede.........................................................................7 1.1.2 Hofstede's results for the United Kingdom.....................................10 1.1.3 Hofstede's results for Spain.......................................................12 1.1.4 A comparison of the dimensions between the United Kingdom and Spain...14 1.1.5 Critique of theory...................................................................15 1.2 Fons Trompenaars and Charles Hampdon-Turner................................17 1.2.1 Critique of Theory...................................................................20 1.3 Nigel Holden...........................................................................21 1.3.1 Critique of Holden's Work.........................................................25 2 Methodology..............................................................................26 3 Analysis....................................................................................30 3.1 Index Value results for Spain and the United Kingdom...........................33 4 Discussion..................................................................................34 5 Conclusion.................................................................................36 6 Appendices.................................................................................37 7 References .................................................................................41 List of Tables Table 1: Hofstede's Cultural Value results for the United Kingdom - 10 Table 2: Hofstede's Cultural Value results for Spain - 12 Table 3: Value Surveys Model 1994 - 28 Table 4: Raw data from 112 call centre in Spain - 30 Table 5: Raw data from Lands End in the United Kingdom - 31 Table 6: Comparison of Index Value results for Spain and the United Kingdom -...
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