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Critically analyse: "An organisation's culture is a powerful tool that all managers can create and use to improve organisational performance" An organisation's culture is considered a potential source of competitive advantage, particularly when it enables organisations to do things differently from others facing the same environmental constraints (Barney, 1986; Spender, 1989; Christenson & Gordon, 1999). This paper will critically discuss the contention that an organisation's culture is a powerful tool that managers can create and use to improve organisational performance. Firstly, evidence suggesting a link between organisational culture and performance will be presented. It will then be argued that although there is empirical evidence supporting the culture-performance link hypothesis, the relationship is less extensive and consistent than typically envisioned. The reasons for the concept remaining elusive will then be discussed. These being: firstly the lack of a widely accepted definition of culture, secondly, the lack of construct validity in operationalising both...

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