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Conflict Resolution Before embarking into conflict resolution approaches it is important to understand the concepts of conflict. Conflict that occurs in organisations need not be destructive, provided the energy associated with the conflict is harnessed and directed towards problem-solving and organisational improvements. However managing conflict effectively requires that all parties understand the nature of conflict in the workplace. What is conflict? The word conflict has been used to describe a broad range of interactive behaviours, which usually have negative connotations like battle, difference, struggle, dispute, fight, infringement or engagement. Hocker & Wilmot defined conflict as "An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals". Conflict is accepted as an inevitable part of any organisation although excessive levels are unacceptable. John Adair stated that, "to get everybody to agree is as unrealistic as saying that...

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