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Change Management Case Study: Managing the challenge of change. Smith, A. and Langston, A. (1999) Policy change has been a large factor in the management change in today's early years services. Many people are cautious towards change due to the fear of the unknown or the failure that it may cause with implementation; therefore, it is sometimes hard for managers. Day at el. (1998) identified three types of response to change; the rational adopter, the stone age obstructionist and the pragmatic sceptic. Managers need to be ready for staffs reactions and the way in which change affects each individual, negativity is normal in these situations as for many it means aspects of work will change. Managers should prepare themselves for this and facilitate themselves with the skills required to cope with staff's reactions towards change. Through the use of communication and interpersonal skills management can optimise their own and their employees performance...

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