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Business Process Re-engineering and the individuals it affects.  

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Business Process Re-engineering and the individuals it affects. INTRODUCTION Following extensive study using on-line facilities regarding Business Process Re-engineering and the ways it can affect the people within organisations both positively and negatively this document aims to consider Business Process Re-engineering as a concept and its use whilst demonstrating the effects it has had within organisations. DEFINITION Leading exponents, Hammer and Champy state it is the: "Fundamental rethinking and radical design of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed" (Hammer and Champy,1993). RELATED HISTORICAL INFORMATION Frederick W Taylor in the 1880s suggested that management use process engineering methods to continually improve and increase the productivity of workers. He advocated the scientific selection, training and development of workers. He believed that developing a hearty spirit of co-operation between workers and management would ensure that the work would be carried out in accordance with the scientific...

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