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British Aerospace Before quality assurance was introduced quality was monitored by quality inspectors at the end of the production process
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Case 2: British Aerospace Before quality assurance was introduced quality was monitored by quality inspectors at the end of the production process. Any products that were faulty were scrapped by the inspectors, which led to considerable levels of wastage. Quality assurance is concerned with trying to stop faults from occurring in the first place, so there are zero defects. Products are produced to pre-determined standards, which are maintained by following a set of steps. Although some products will be tested to check they meet the required standard, it reduces the need for lots of quality inspectors, and also reduces wastage. (http://www.thetimes100.co.uk/theory/theory.php?tID=256) Toyota, a Japanese car manufacturer, has completely embraced the principles of quality assurance. They are very concerned about the reduction of waste, and improving quality in the first place to reduce defects. They aim to exercise quality assurance at all stages, from planning, right through to production. Examples include Toyota designing...
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