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It has been claimed that 'Quality Circles have proven to be an effective tool to get employee participation in company efforts to improve quality, efficiency, and work methods and to reduce cycle time, wastage and rework.' Source: The National Human Resources Handbook (2000), ministry Manpower, Singapore page 48ISBN 9971-88-771-1, page 48. Does the research literature on Quality Circles support these claims? According to Stone (2002, p. 157) the objective of Quality circles are to "identify problems as a group, process suggestions and examine alternatives for improving (at relatively low cost) product and service quality." However it is speculative as to whether quality circles are an effective tool for improving organisations. It has been claimed that quality circles can 'improve quality, efficiency, and work methods and reduce cycle time, wastage and rework.' (National Human Resources Handbook, 2000). This statement has been welcomed and supported by some however there are those who disagree...

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