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"Discuss what resources are needed to plan, prepare and deliver service operations, for maximum quality and efficiency, at a large-scale hospitality event such as a charity, celebrity dinner for 300 people"
Member rating: No Rating | Words: | Submitted: Fri Apr 23 2004
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SERVICE OPERATIONS CATE 2004 LECTURER HEATHER ANDERSON SUBMISSION DATE 30 APRIL 2004 Essay Topic "Discuss what resources are needed to plan, prepare and deliver service operations, for maximum quality and efficiency, at a large-scale hospitality event such as a charity, celebrity dinner for 300 people" Wright (1999) defines service organisations by stating "a service organisation is when two or more people are engaged in a systematic effort to provide services to a customer, the objective being to serve a customer," and defines service operations management as the "ongoing activities of designing, reviewing and using the operating system, or systems, to achieve service outputs as determined by the organisation for customers." From these two definitions we can determine that service operations focuses on the interaction between service provider and customer. Service operations are the policies and procedures service organisations put in place to ensure that the quality of service received by the customer, and the efficient use...
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