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CHAPTER ONE 1. INTRODUCTION Work Related Stress has long been associated with the onset of significant physical and mental health problems. Stress began to be implicated in areas beyond the bounds of physical and mental health as far back as the 1980s. In the organisational environment, both managers and subordinates have implicated stress in the deterioration of performance efficiency. When performance efficiency suffers, the quality of the overall organisational environment and productivity deteriorates. A deterioration of the organisational environment is accompanied by deterioration in organisational communication (Gilberg, 1993). Work occupies a major part of most of our lives, in terms of both time spent and importance. It contains the potential for many forms of gratification, challenge and harm. It is not surprising that a great many people at times find work life stressful. Indeed, stress at work is so commonplace that we tend to accept it as part of the necessary...

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