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Total Quality- what it is and what it is not has been debated endlessly by people involved at all levels. Many are still confused, and whilst confusion reigns the opportunities continue to slip away.
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Alison Jones Edgehill university Quality management assignment Total Quality- what it is and what it is not has been debated endlessly by people involved at all levels. Many are still confused, and whilst confusion reigns the opportunities continue to slip away. As competition in the global marketplace increases the importance of quality and in particular Total Quality Management (TQM) has become a key management issue within most major corporations. (Dewhurst et al 1998). More and more companies are applying the principles of TQM and the topic is well publicised in many books and papers. The procurement function plays a key role within any company, as they are the link between the business and its suppliers. In essence the buyers interpret the requirements of the business and convert this into the materials required to satisfy the needs of the customer (Sullivan, 1999). A total quality management environment aims to get it right first time,...
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