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To what extent are individuals homogenised as "workers" or "staff" so as to make leading and managing a more simple process.  

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To what extent are individuals homogenised as "workers" or "staff" so as to make leading and managing a more simple process. Managing has been described as getting things done, with and through people. It is essentially a series of interpersonal relationship which often extend over many years. Communicating occupies most of the time. Much of this communication is listening, getting the facts and, on the basis of that information, making a decision or extracting a decision from another. All human skills involve with listening and communicating, most of the managers used it as an expansion of skill area. The final quarter of the 20th century was a period of transition for organisations managers and workers, bridging the gap between traditional work and the emergence of "knowledge work", in which work is no long about massive productive but is concerned about planning and organising people with a effectiveness process (sveiby, 1997). We...

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