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This report analyses six problems currently existing within the business, which have been identified by a small business service organisation, and looks at possible means of overcoming them.

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SOFTWARE SYSTEMS Executive Summary The report analyses six problems currently existing within the business, which have been identified by a small business service organisation, and looks at possible means of overcoming them. Research indicates that these problems could be resolved through implementation of Performance Management Systems, Motivation (Retaining and Generating Commitment), Training & Development programmes and Communication. The report has concluded by providing possible ways in which these problem areas could be overcome and by providing recommendations for Helen and Brian to put into action. Introduction As part of the HR2004 assessment criteria, we are required to complete a report based upon a supplementary case study issued by our module tutor. The supplementary case study is based upon a company called Software Systems. It was established by Helen Marsh and Brian Taylor through the support of a grant and funds provided by Business Link in 1995. The primary risk taken in order to enhance their business idea...

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