Logged out
Access All our Essays in an Instant
Swap your work for FREE access, or pay £4.99 for instant access
South East Wales Water Headquarters requested this report, to investigate the concerns made by the headquarters regarding the productivity level at their call centre.
Member rating: No Rating | Words: | Submitted: Mon Jun 19 2006
Page Preview
On the left is an image preview of every page of this document, and below are the first 150 words with formatting removed:
INTRODUCTION South East Wales Water Headquarters requested this report, to investigate the concerns made by the headquarters regarding the productivity level at their call centre. Management Consultant O.M did the report, and the purposes are to undertake an analysis of the motivational techniques currently employed at the call centre to evaluate the efficiency and effectiveness of the methods employed, a set of relevant conclusions and to suggest a series of recommendations which support the ways of improving motivation at the call centre. A call centre is a telecommunications system, provided by some of the organisations as a part of their customer service. Answering queries, selling products and many other purposes could be the main duties for a call centre. Staff is especially trained to deal with the system, which is based on telephones and computers. One of the corporations (1) described the call centre: using the call centre makes sense for...
To see the full version of this document, and 145,841 others
