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Sainsbury's Everyone knows that Sainsbury's is one of the most famous and most respected retailers in the U.K. However, not everyone knows quite how successful they really are. Started in 1869 by John James and Mary Ann Sainsbury, the first store was established in the heart of London's west end- Dury Lane. Due to 131 years of enthusiastic work by generations of committed people at all levels of the company, Sainsbury's now boasts over 400 stores and a team of over 130,000 people. Sainsbury's is one of the U.K's largest supermarkets and their mission is to be the consumers first choice for food, delivering products of outstanding quality and providing a great service at a competitive cost through working 'faster, simpler and together'. They constantly monitor 10,000 of their products on a weekly basis to ensure that they remain competitive. Delivering great service is a key objective of their business transformation programme and during the...

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