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Organisational Change - The Wakewood Organisation

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Organisational Change The Wakewood Organisation Wakewood is a company that consists of seven autonomic units. Each of these units is controlled by a General Manager and seven Functional Managers for every department. Below you can see the hierarchy to have an overview on one of these units that will be analysed in this case study. Hierarchy Unit 7 What is going on with Unit 7? The Chief Executive Officer which is responsible for the seven units has been informed about the performance of Unit 7. He has a lot of experience being CEO and he has already managed difficult situations with other units of the company over the last four years. That is why he has a very good reputation. The most important external and internal pressures that Unit 7 has are: Customers are not satisfied with the quality and service provided by Unit 7 because of inefficient after sales service and low quality...

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