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Human Resources Unit 4 Trisha spring Contents Page Terms of reference Introduction Human Resources planning External labour market information Internal labour market information Recruitment and selection Legal factors Recruitment process and key recruitment documents Training and Development Training and development systems Performance management Motivational theory Relationship Conclusion Bibliography Appendices Terms of reference The Claim Group 88 Kingsway, Holborn, London WC2B 6AA This assignment is based on the Human resources processes of The Claim Group, a private limited company that provides a compensation service for members of the public that have had an accident that wasn't their fault. The Claim Group is an independent organisation which sole aim is to provide a risk free scheme by which all accident victims can pursue compensation for their injuries. The Claim Group coordinates and manages a "NO WIN NO FEE" agreement, which involves personal injury solicitors, legal expense insurance and expert witnesses. Their purpose is to find members of the public who have had an accident and refer them to partnered solicitors. BY working with the...

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